System Management
Building Trust with Customers by Providing Wystem Operation and Maintenance Services
Based on Top-Tier Technical Expertise and Diverse Experience.
OKESTRO offers premium cloud inspection and preventive management services that ensure availability, stability, and security.
This guarantees the reliability, stability, and security of cloud services, delivering high-quality service to our customers.
Service Details
Service Details
Service Details
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Preventive Inspection
- Regularly inspecting customer solutions to prevent potential issues in advance.
Monthly or quarterly inspections are conducted, analyzing problem patterns and log files to prevent operational disruptions and ensure issues do not recur.
- Regularly inspecting customer solutions to prevent potential issues in advance.
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Issue Resolution and Support
- Quickly identifying and resolving various errors and disruptions occurring in the system.
This requires prompt issue recognition and diagnosis, and our highly skilled support team minimizes service downtime.
- Quickly identifying and resolving various errors and disruptions occurring in the system.
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Structured Technical Support Organization
- Comprising a first-tier team for rapid response and a second-tier team for specialized technical support, we provide quick and effective assistance in the event of an issue.
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Unified Customer Channel
- Operating a Single Point of Contact (SPOC) system for all solutions, minimizing inconvenience when reporting issues.
In the event of a disruption, specialized maintenance personnel are deployed to swiftly resolve problems and deliver the highest level of service by preventing root causes in advance.
- Operating a Single Point of Contact (SPOC) system for all solutions, minimizing inconvenience when reporting issues.
